/tickets/settings/sla

PUT /tickets/settings/sla

Update SLA thresholds

Update SLA threshold configuration for all priority levels

Request Body

Minimum Required
All Properties

{}

{
  "slaThresholds": {
    "urgent": {
      "firstResponseMinutes": 0,
      "resolutionMinutes": 0
    },
    "high": {
      "firstResponseMinutes": 0,
      "resolutionMinutes": 0
    },
    "medium": {
      "firstResponseMinutes": 0,
      "resolutionMinutes": 0
    },
    "low": {
      "firstResponseMinutes": 0,
      "resolutionMinutes": 0
    }
  },
  "businessHoursOnly": false,
  "pauseOnCustomerWaiting": false,
  "atRiskThresholdPercent": 0
}

Try it out

Output:

Responses

Description

SLA thresholds updated successfully

{
  "success": false,
  "message": "string",
  "slaThresholds": {}
}

References

#/components/schemas/SLAThreshold

OpenAPI
TypeScript

type: object
properties:
  firstResponseMinutes:
    type: integer
    minimum: 1
    description: First response target in minutes
  resolutionMinutes:
    type: integer
    minimum: 1
    description: Resolution target in minutes

|
export interface SLAThreshold {
  /** First response target in minutes */
  firstResponseMinutes?: number;
  /** Resolution target in minutes */
  resolutionMinutes?: number;
}

Route Source Code

Check out the source code for this route entrypoint here: /tickets/settings/sla/route.ts

Or the swagger.yaml spec this documentation was generated from: /tickets/settings/swagger.yaml