/ticket-rotations/{id}

PATCH /ticket-rotations/{id}

Update a ticket rotation by ID

Updates a specific ticket rotation by its ID. The user must have access to the account that owns the rotation.

Authentication Required

Authorization: Bearer {token} header string

This header is required to access this endpoint

Required Parameters

x-account-id header string

Account ID for the request

id path string

The unique ID of the ticket rotation to update

{}

{
  "name": "string",
  "ticketTypeId": "string",
  "status": "string",
  "userRotationArray": [
    {
      "userId": "string",
      "email": "string",
      "name": "string",
      "weight": 0
    }
  ],
  "currentPosition": 0
}

Try it out

Output:

Responses

Description

Ticket rotation updated successfully

{
  "id": 0,
  "uniqueId": "string",
  "accountId": "string",
  "name": "string",
  "ticketTypeId": "string",
  "status": "string",
  "userRotationArray": [
    {
      "userId": "string",
      "email": "string",
      "name": "string",
      "weight": 0
    }
  ],
  "currentPosition": 0,
  "createdAt": "string",
  "updatedAt": "string",
  "createdBy": "string",
  "updatedBy": "string"
}

References

#/components/parameters/xAccountIdHeader #/components/schemas/UserRotationMember #/components/schemas/UpdateTicketRotationInput #/components/schemas/TicketRotation

#/components/parameters/xAccountIdHeader

OpenAPI
TypeScript

in: header
name: x-account-id
schema:
  type: string
description: Account ID for the request
required: true
example: "2311"

|
export type xAccountIdHeader = any; // Schema type not fully supported

#/components/schemas/UserRotationMember

OpenAPI
TypeScript

type: object
description: A user in the rotation with their weight
properties:
  userId:
    type: string
    description: Unique ID of the user
  email:
    type: string
    description: Email of the user
  name:
    type: string
    description: Display name of the user
  weight:
    type: integer
    minimum: 1
    maximum: 10
    description: Weight for this user in the rotation (1-10). Higher weight means
      they receive more tickets.
required:
  - userId
  - email
  - name
  - weight

>
export interface UserRotationMember {
  /** Unique ID of the user */
  userId: string;
  /** Email of the user */
  email: string;
  /** Display name of the user */
  name: string;
  /** Weight for this user in the rotation (1-10). Higher weight means they receive more tickets. */
  weight: number;
}

#/components/schemas/UpdateTicketRotationInput

OpenAPI
TypeScript

type: object
description: Input for updating a ticket rotation
properties:
  name:
    type: string
    description: Name of the ticket rotation
  ticketTypeId:
    type: string
    description: ID of the ticket type associated with this rotation
  status:
    type: string
    description: Status of the ticket rotation
    enum:
      - active
      - inactive
  userRotationArray:
    type: array
    items:
      $ref: "#/components/schemas/UserRotationMember"
    description: Array of users in the rotation with their weights
  currentPosition:
    type: integer
    description: Current position in the rotation array

|
export interface UpdateTicketRotationInput {
  /** Name of the ticket rotation */
  name?: string;
  /** ID of the ticket type associated with this rotation */
  ticketTypeId?: string;
  /** Status of the ticket rotation */
  status?: "active" | "inactive";
  /** Array of users in the rotation with their weights */
  userRotationArray?: UserRotationMember[];
  /** Current position in the rotation array */
  currentPosition?: number;
}

#/components/schemas/TicketRotation

OpenAPI
TypeScript

type: object
description: Ticket rotation object representing a weighted round-robin strategy
  for distributing tickets among users
properties:
  id:
    type: integer
    description: Internal database ID
  uniqueId:
    type: string
    description: Unique identifier for the ticket rotation
  accountId:
    type: string
    description: ID of the account that owns this ticket rotation
  name:
    type: string
    description: Name of the ticket rotation
  ticketTypeId:
    type: string
    description: ID of the ticket type associated with this rotation
  status:
    type: string
    description: Status of the ticket rotation
    enum:
      - active
      - inactive
  userRotationArray:
    type: array
    items:
      $ref: "#/components/schemas/UserRotationMember"
    description: Array of users in the rotation with their assigned weights (1-10)
  currentPosition:
    type: integer
    description: Current position in the weighted rotation array
  createdAt:
    type: string
    format: date-time
    description: When the ticket rotation was created
  updatedAt:
    type: string
    format: date-time
    description: When the ticket rotation was last updated
  createdBy:
    type: string
    description: Email of the user who created the ticket rotation
  updatedBy:
    type: string
    description: Email of the user who last updated the ticket rotation
required:
  - id
  - uniqueId
  - accountId
  - name
  - status
  - userRotationArray

|
export interface TicketRotation {
  /** Internal database ID */
  id: number;
  /** Unique identifier for the ticket rotation */
  uniqueId: string;
  /** ID of the account that owns this ticket rotation */
  accountId: string;
  /** Name of the ticket rotation */
  name: string;
  /** ID of the ticket type associated with this rotation */
  ticketTypeId?: string;
  /** Status of the ticket rotation */
  status: "active" | "inactive";
  /** Array of users in the rotation with their assigned weights (1-10) */
  userRotationArray: UserRotationMember[];
  /** Current position in the weighted rotation array */
  currentPosition?: number;
  /** When the ticket rotation was created */
  createdAt?: Date;
  /** When the ticket rotation was last updated */
  updatedAt?: Date;
  /** Email of the user who created the ticket rotation */
  createdBy?: string;
  /** Email of the user who last updated the ticket rotation */
  updatedBy?: string;
}

Or the swagger.yaml spec this documentation was generated from: /ticket-rotations/swagger.yaml