/tickets/maverick/{ticketId}

GET /tickets/maverick/{ticketId}

Get Maverick ticket

Get a specific Maverick ticket by ID (read-only)

Required Parameters

ticketId path string

Maverick ticket ID

Try it out

Output:

Responses

Description

Ticket retrieved successfully

{
  "id": "string",
  "externalTicketId": "string",
  "externalUrl": "string",
  "category": "string",
  "status": "string",
  "priority": "string",
  "subject": "string",
  "requesterName": "string",
  "requesterEmail": "string",
  "lastSyncedFromSource": "string",
  "lastSyncedToSource": "string",
  "syncStatus": "string",
  "locallyModified": false,
  "customFields": {
    "maverickTicketId": "string",
    "maverickDbaId": "string",
    "maverickCategoryId": "string",
    "notifyMerchant": false,
    "attentionMerchant": false
  },
  "createdAt": "string",
  "updatedAt": "string",
  "description": "string",
  "maverickData": {},
  "syncHistory": [
    {
      "syncedAt": "string",
      "direction": "string",
      "success": false,
      "changes": [
        "string"
      ]
    }
  ]
}

References

#/components/schemas/MaverickTicket #/components/schemas/MaverickTicketDetailed

type: object
properties:
  id:
    type: string
    description: Pulse ticket ID
  externalTicketId:
    type: string
    description: Original Maverick ticket ID
  externalUrl:
    type: string
    description: Link to Maverick ticket
  category:
    type: string
    description: Ticket category
  status:
    type: string
    enum:
      - open
      - in_progress
      - waiting_customer
      - resolved
      - closed
  priority:
    type: string
    enum:
      - urgent
      - high
      - medium
      - low
  subject:
    type: string
    description: Ticket subject
  requesterName:
    type: string
  requesterEmail:
    type: string
  lastSyncedFromSource:
    type: string
    format: date-time
    description: Last inbound sync timestamp
  lastSyncedToSource:
    type: string
    format: date-time
    nullable: true
    description: Last outbound sync timestamp
  syncStatus:
    type: string
    enum:
      - synced
      - conflict
      - error
      - pending
  locallyModified:
    type: boolean
    description: Whether ticket was modified in Pulse
  customFields:
    type: object
    properties:
      maverickTicketId:
        type: string
      maverickDbaId:
        type: string
      maverickCategoryId:
        type: string
      notifyMerchant:
        type: boolean
      attentionMerchant:
        type: boolean
  createdAt:
    type: string
    format: date-time
  updatedAt:
    type: string
    format: date-time

|
export interface MaverickTicket {
  /** Pulse ticket ID */
  id?: string;
  /** Original Maverick ticket ID */
  externalTicketId?: string;
  /** Link to Maverick ticket */
  externalUrl?: string;
  /** Ticket category */
  category?: string;
  status?: "open" | "in_progress" | "waiting_customer" | "resolved" | "closed";
  priority?: "urgent" | "high" | "medium" | "low";
  /** Ticket subject */
  subject?: string;
  requesterName?: string;
  requesterEmail?: string;
  /** Last inbound sync timestamp */
  lastSyncedFromSource?: Date;
  /** Last outbound sync timestamp */
  lastSyncedToSource?: Date;
  syncStatus?: "synced" | "conflict" | "error" | "pending";
  /** Whether ticket was modified in Pulse */
  locallyModified?: boolean;
  customFields?: {
    maverickTicketId?: string;
    maverickDbaId?: string;
    maverickCategoryId?: string;
    notifyMerchant?: boolean;
    attentionMerchant?: boolean;
  };
  createdAt?: Date;
  updatedAt?: Date;
}

#/components/schemas/MaverickTicketDetailed

OpenAPI
TypeScript

allOf:
  - type: object
    properties:
      id:
        type: string
        description: Pulse ticket ID
      externalTicketId:
        type: string
        description: Original Maverick ticket ID
      externalUrl:
        type: string
        description: Link to Maverick ticket
      category:
        type: string
        description: Ticket category
      status:
        type: string
        enum:
          - open
          - in_progress
          - waiting_customer
          - resolved
          - closed
      priority:
        type: string
        enum:
          - urgent
          - high
          - medium
          - low
      subject:
        type: string
        description: Ticket subject
      requesterName:
        type: string
      requesterEmail:
        type: string
      lastSyncedFromSource:
        type: string
        format: date-time
        description: Last inbound sync timestamp
      lastSyncedToSource:
        type: string
        format: date-time
        nullable: true
        description: Last outbound sync timestamp
      syncStatus:
        type: string
        enum:
          - synced
          - conflict
          - error
          - pending
      locallyModified:
        type: boolean
        description: Whether ticket was modified in Pulse
      customFields:
        type: object
        properties:
          maverickTicketId:
            type: string
          maverickDbaId:
            type: string
          maverickCategoryId:
            type: string
          notifyMerchant:
            type: boolean
          attentionMerchant:
            type: boolean
      createdAt:
        type: string
        format: date-time
      updatedAt:
        type: string
        format: date-time
    fromRef: "#/components/schemas/MaverickTicket"
  - type: object
    properties:
      description:
        type: string
      maverickData:
        type: object
        description: Complete Maverick ticket data
      syncHistory:
        type: array
        items:
          type: object
          properties:
            syncedAt:
              type: string
              format: date-time
            direction:
              type: string
              enum:
                - inbound
                - outbound
            success:
              type: boolean
            changes:
              type: array
              items:
                type: string

|
export interface MaverickTicketDetailed_AllOf_0 {
  /** Pulse ticket ID */
  id?: string;
  /** Original Maverick ticket ID */
  externalTicketId?: string;
  /** Link to Maverick ticket */
  externalUrl?: string;
  /** Ticket category */
  category?: string;
  status?: "open" | "in_progress" | "waiting_customer" | "resolved" | "closed";
  priority?: "urgent" | "high" | "medium" | "low";
  /** Ticket subject */
  subject?: string;
  requesterName?: string;
  requesterEmail?: string;
  /** Last inbound sync timestamp */
  lastSyncedFromSource?: Date;
  /** Last outbound sync timestamp */
  lastSyncedToSource?: Date;
  syncStatus?: "synced" | "conflict" | "error" | "pending";
  /** Whether ticket was modified in Pulse */
  locallyModified?: boolean;
  customFields?: {
    maverickTicketId?: string;
    maverickDbaId?: string;
    maverickCategoryId?: string;
    notifyMerchant?: boolean;
    attentionMerchant?: boolean;
  };
  createdAt?: Date;
  updatedAt?: Date;
}

export interface MaverickTicketDetailed_AllOf_1 {
  description?: string;
  /** Complete Maverick ticket data */
  maverickData?: {};
  syncHistory?: {
    syncedAt?: Date;
    direction?: "inbound" | "outbound";
    success?: boolean;
    changes?: string[];
  }[];
}

export type MaverickTicketDetailed = MaverickTicketDetailed_AllOf_0 &
  MaverickTicketDetailed_AllOf_1;

Route Source Code

Check out the source code for this route entrypoint here: /tickets/maverick/[ticketId]/route.ts

Or the swagger.yaml spec this documentation was generated from: /tickets/maverick/swagger.yaml